FolkspelFolkspel (the Swedish associations' own lottery company) needed a partner that could offer a broad selection of products and arrange the whole point redemption flow of their premium points. They needed a flexible partner that could create a tailor-made solution quickly.
Folkspel is the Swedish associations' own lottery company that generates money for associations and organizations by selling lottery tickets. All profit goes directly back to the associations. Members gain premium points for every lottery ticket they purchase.
Awardit built a complete solution for Folkspel's customers where they can redeem their points for products. We store all products and manage the logistics flow and the customer service continuously. We also run a compensation program for Folkspel for when a customer is dissatisfied or in case of absence of profit.
Selected project details
- Responsive, "mobile first"-based UX/UI design following Folkspel's guidelines
- Integration with Folkspel's system for points management
- Close collaboration with Folkspel's marketing department to make sure that customers get suitable offers
- Daily expedition of orders from our logistics center in Uddevalla, Sweden
- Customer service through email and telephone on all weekdays