Privacy policy

Privacy

Who is responsible for your personal data?

The Swedish company, Awardit AB(“Awardit”),is the data controller for the personaldata you submit and is responsible for your personal data in accordance with applicable data protection regulations.

Awardit AB Snickarbacken 2111 39 Stockholm, SwedenBusiness Register: Bolagsverket Organization Number: 556575-8843VAT Registration Number: SE556575884301

Where do we store your data?

The data we collect from you is stored within the European Economic Area (EEA), but may also be transferred to and processed in a country outside the EEA. Any such transfer of your personal data will be in accordance with applicable law.

For transfers outside the EEA, Awardit applies standard contractual clauses and privacy safeguards in countries without an adequate protection level decision by the European Commission.

Who has access to your data?

Your data may be shared with other companies within the Awardit Group. The local Awardit company acts solely as a data processor and processes personal data on behalf of the Swedish company. We do not forward, sell, or exchange your data for marketing purposes outside the Awardit Group.

Data forwarded to third parties is used only to provide our services to you. The different categories of third parties are listed under each specific process below.

On what legal grounds are the data processed?

Whenever we process personal data collected from you, we inform you whether providing personal data is a legal requirement or a contractual necessity and whether it is mandatory to provide the personal data and the possible consequences of not doing so.

What are your rights?

Right of access:

You have the right to request information about the personaldata we hold about you at any time. You can contact Awardit, which will send you your personal data.

Right to data portability:

Whenever Awardit processes your personal data in an automated manner based on your consent or an agreement, you have the right to obtain a copy of your data in a structured, commonly used, and machine-readable format to transfer to yourself or another party. This includes only the personal data you have provided us.

Right to rectification:

You have the right to request the correction of your personal data if it is incorrect, including the right to complete in complete personal data.

If you have an account, you can edit your personal data on your account and membership pages.

Right to erasure:

You have the right to delete any personal data processed by Awardit at any time, except in the following situations:

• You have an ongoing matter with customer service.
• You have an ongoing order that has not yet been shipped or has been partially shipped.
• You have an unpaid debt to Awardit, regardless of payment method.
• You are suspected of having or have misused our services within the last four years.
• Your debt has been sold to a third party within the last three years, or one year for deceased customers.
• Your credit application has been rejected within the last three months.
• If you have made any purchases, we will keep your personal data associated with the transaction for accounting purposes.

Right to object to processing based on legitimate interest:

You have the right to object to the processing of your personal data that is based on Awardit’s legitimate interest. Awardit will not continue processing your personal data unless we can demonstrate a legitimate reason for the process that over rides your interests and rights or due to legal claims.

Right to object to direct marketing:

You have the right to object to direct marketing, including profiling analyses done for direct marketing purposes.

You can opt out of direct marketing by following the instructions in each marketing message.

Right to file a complaint with a supervisory authority:

If you believe that Awardit processes your personal data incorrectly, you can contact us. You also have the right to file a complaint with a supervisory authority.

Right to restriction:

You have the right to request that Awardit restricts the processing of your personal data under the following circumstances:

• If you object to processing your personal data based on Awardit’s legitimate interest, Awardit must restrict all processing of the data pending the verification of the legitimate interest.
• If you claim that your personal data is incorrect, Awardit must restrict all processing of the data pending verification of the accuracy of the personaldata.
• If the processing is unlawful, you can oppose the erasure of personal data and request the restriction of its use instead.
• If Awardit no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights?

We take data protection very seriously and therefore have dedicated customer service personnel to handle your requests regarding your rights as stated above.

Updates to our Privacy Notice:

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will notify you of any significant changes to thePrivacy Notice, such as the purpose of using your personal data, the identity of the controller, or your rights.

Online Purchases

Why do we use your personal data?

We use your personal data to manage your online purchase by processing your ordersand returns through our online services and to send you notifications about delivery status or in the event of any problems with the delivery of your items.

We use your personal data to manage your payments.

We also use your data to handle complaints and warranty issues for products.

Your personal data is used to identify you and to confirm that you meet the statutory minimum age to make online purchases, as well as to confirm your address with external partners.

If applicable, we may analyze which payment options are available to you, as well as your payment history and credit checks.

What types of personal data do we handle?

We handle the following categories of personal data:

• Contact information such as name, address, email address, and phone number.
• Payment information and payment history.
• Order information.
• IP address.

 If you have a user account, we also process the following personaldata in connection with the account or membership, such as:

• Account or membership ID
• Order history

Who has access to your personal data?

Your personal data that is forwarded to third parties is used only to provide the services mentioned above, to allow companies to verify your address, to allow communication companies to send you an order confirmation, and to storage and distribution companies in connection with the delivery of your order.

Payment providers for processing your payment.

Credit reporting agencies for identity and credit checks as well as debt collection agencies.

Please note that many of these companies have an independent right or obligation to process your personal data.

On what legal grounds are your personal data processed?

The processing of your personal datais necessary for Awardit to provide the service and deliver your order to you.

How long do we keep your data?

We retain your data as long as you are an active customer.

Automated decision-making:

When you apply for credit as a payment method, we make an automated decision regarding the credit application. You have the right to express your opinion and challenge the decision with someone at the credit reporting agency.

Direct Marketing

Why do we use your personal data?

We use your personal data to send you marketing offers via email, SMS, phone calls, and letters.

To optimize your experience with Awardit, we provide you with relevant information, recommend products, send reminders of items left in your cart, and send personalized offers. All of these services are based on your previous purchases, what you have clicked on, and information you have shared with us.

What types of personal data do we handle?

What types of personal data do we handle?

• Contact information such as email address, phone number, and postal code.
• The products and offers you have clicked on.

If you have a user account, we also process the personal data you have submitted in connection with the account and membership, such as:

• name
• address
• Order history
• How you navigated and clicked on the website.

Who has access to your personal data?

Data forwarded to third parties is used only to provide the service mentioned above to media agencies and technology providers for distributing physical and digital direct marketing.

We do not forward, sell, or exchange your data for marketing purposes to third parties outside the Awardit Group.

On what legal grounds are your personal data processed?

Processing your personal data is based on your consent when you accept direct marketing. This excludes postal marketing and informational emails sent to you based on your legitimate interest.

Your right to withdraw consent:

You have the right to withdraw your consent to the processing of personal data and object to direct marketing at any time..

If you do so, Awardit will no longer be able to send you direct marketing offers or information based on your consent.

You can opt out of direct marketing by following the instructions in each marketing message.

How long do we keep your data?

We retain your data for direct marketing purposes until you withdraw your consent.

Regarding email marketing, we consider you an inactive customer if you haven’t opened any email in the past two years.

User Account

Why do we use your personal data?

We use your personal data to create and manage your account to provide you with a personalized and relevant experience. 

This includes giving you access to your order history, allowing you to manage your account settings (including marketing preferences),and ensuring that your contact and payment information is accurate and up to date.Additionally, we allow you to save items in your shopping cart. 

To offer relevant product recommendations, Awardit processes your browsing history, order history, and any information you’ve provided to us.

What types of personal data do we collect?

We always process your email address and the password you provide when creating your account.

We may also process the following categories of personal data if you choose to share them with us:

• Contact details such as name, address, and phone number
• Country

If you make a purchase, we process:

• Order history
• Delivery information
• Payment history

We also process the following categories of personal data related to cookies:

• Click history
• Browsing history

Who has access to your personal data?

Data shared with third parties is only used to provide the services mentioned above.

On what legal basis is your personal data processed?

The processing of your personal data for your account is based on your consent when creating the account.

The processing of your personal data to provide relevantinformation is based on our legitimate interest.

Your right to withdraw consent:

You have the right to with draw your consent for processing your personal data at anytime. If you do so, your account will be deleted, and Awardit will no longer be able to provide you with the services mentioned above.

How long do we store your data?

We keep your data as long as you have an active account. 

ou have the right to close your account at any time. Once your account is closed, it is considered inactive, and your personal data will be retained only if there are legal obligations or ongoing disputes.

After your account is closed, your data will be deleted.

Your right to object to data processing:

You have the right to object to the processing of your personal data based on Awardit’s legitimate interest by contacting us. Your account will then be deleted, and we will no longer be able to provide our services to you.

Customer Service

Why do we use your personal data?

We use your personal data to handle your inquiries, complaints, and warranty issues related to products, as well as for technical support via email, chat, phone, and socialmedia. We may also contact you if there is an issue with your order.

Vilka typer av What types of personal data do we process?

VWe process all the data you provide to us, including the following categories:

• Contact details such as name, address, and phone number
• Payment details and payment history
• Order information
• Account or membership number
• All correspondence related to your case

Who has access to your personal data?

Data shared with third parties is only used to provide the services mentioned above.

On what legal basis is your personal data processed?

The processing of your personal data is based on Awardit’s legitimate interest.

How long do we store your data?

We keep your data for 12 months.

Development and Improvement

Why do we use your personal data?

We use your data to evaluate, develop, and improve our services, products, and systems for all our customers. These analyses are conducted on pseudonymized data, not at the individual leve

 The purpose includes making our services more user-friendly by adjusting the user interface and highlighting frequently used features in our digital channels. It also involves improving IT systems for better security and streamlining the logistics flow of goods from a sustainability perspective by optimizing purchasing and scheduling deliveries.

What types of personal data do we process?

e process the following categories of personal data if you choose to provide them:

• Customer number
• Country
• Account settings
• If you make a purchase, we process:
• Order history
• Delivery information
• Payment history

We also process thefollowing categories of personal data related to cookies:

• Click history
• Browsing history

Who has access to your personal data?

Data shared with third parties is only used to provide the services mentioned above. We use web analytics companies to analyze customer behavior online at a general level.

On what legal basis is your personal data processed?

The processing of your personal data for developing and improving our services and products is based on our legitimate interest.

How long do we store your data?

We store your data for 24 months.

Your right to object to data processing:

You have the right to object to the processing of your personal data based on Awardit’s legitimate interest by contacting us. Your account will then be deleted, and we will no longer be able to provide our services to you.

Compliance with Legal Obligations

Why do we use your personal data?

We use your personal data to fulfill legal obligations, court orders, and government decisions.

This includes using your personal data to collect and verify accounting data to comply with accounting regulations.

What types of personal data do we process?

We process the following types of personal data:

• Customer number
• Order number
• Name
• Address
• Transfer account
• Transfer date

Who has accessto your personal data?

Your data will be shared within the Awardit group.

On what legal basis is your personal data processed?

The processing of your personal data is necessary for Awardit to fulfill its legal obligations.

How long do we store your data?

We store your data in accordance with the accounting regulations in your country.

Prevention of Abuse and Crime

Why do we use your personal data?

We use your personal data to fulfill legal obligations, court orders, and government decisions.

This includes using your personal data to collect and verify accounting datato comply with accounting regulations.

What types of personal data do we process?

We process the following types of personal data:

• Customer number
• Order number
• Name
• Address
• Transfer account
• Transfer date

Who has access to your personal data?

Your data will be shared within the Awardit group.

On what legal basis is your personal data processed?

The processing of your personal data is necessary for Awardit to fulfill its legalobligations.

How long do we store your data?