E.ONE.ON is a progressive electric company that always puts the customer first. E.ON contacted Awardit enquiring about a concept that could generate loyalty and trust by selling energy-saving products at fair prices. They needed access to a tool to actively loyalize their customers in an easily accessible way.
The loyalty platform E.ON web shop has been operational since the fall of 2013 and has since then become an integral part of multiple parts of E.ON's customer journey.
Selected project details
- Integration with E.ON's SAP installation for retrieving customer data and transferring transactions
- Daily delivery of orders from our logistics center in Uddevalla, Sweden
- Managing newsletters and marketing automatization, and integration with E.ON's newsletter platform
- Integration with customer service that gives customer service agents powerful reward and compensation tools
- Campaign management including sale, and highly appreciated Christmas and Easter calendar campaigns
- Reward portal including registration and expedition of anniversary gifts to customers
- Customer service through email and telephone