Happy customers are loyal customersWant to score points with your customers? Start rewarding them! Through a loyalty program, your customers, suppliers, salespeople or employees can gain appreciation for completing an action. Loyalty programs are a high business asset that can generate great financial benefits. This also gives you a better customer contact and a valuable marketing channel. Awardit's solutions take care of all of this.
This is how points are generated
As a program owner, it is common for you to finance most of the points distributed in the loyalty program, for example as a reward for a customer having consumed one's products or services. In addition to purchases, several other types of customer behavior may be interesting to reward with an extra reward:
- The first purchase (customer activation)
- Recruitment of new customer through a recommendation
- First purchase after some time of inactivity
- Purchases within a certain product group, over a certain period of time or based on other conditions
Externally funded points
Points can be financed through partner-based activities as well. Through our portfolio of external partners, your customers can earn points in your program while buying a product or service from one of our partners. Your customers are rewarded with points without costing you anything. They also have the option of connecting their Visa ©, Mastercard © or Amex © card to the loyalty program. This way they can earn more points too and establish loyalty to your brand every time they buy something with their regular card.
Redemption of points
As a program owner, you can let your members redeem their points for your own products / services and / or our complete rewards selection with thousands of products and services from well-known brands.
Gift cards provide return visits
One of the goals of your loyalty program is for your customers to make return visits. Therefore, you should offer the opportunity to redeem their points for a gift card. A gift card that can be distributed both digitally and analogously, and integrated into the cash system.
Complete it with our ready-made rewards selection
As a foundation for the selection of rewards in your loyalty program, you should of course provide your own service / product, but you can also easily link our product range to your loyalty program. Our rewards selection contains lots of exciting products and offers from well-known brands. As we buy large volumes, we get great prices, which also favors you.
Points that expire generate no loyalty
One thing that is important to remember when working with loyalty is to minimize the risk of frustration for the customer. Points that never get used before expiring is one of the frustrations. Therefore, do not set limited validity periods on the collected points without notifying the customer. Also, schedule regular communication on the current points balance in combination with tips on what to redeem them for.
Awardit offers a one-stop shop and assists with strategy, set-up, technical and operational maintenance and customer service. This way, we help you create loyal customers and employees. Choose from what we offer or let us take care of everything. Either way, we can help you create customized solutions for precisely what you need. Read more below about what we deliver.
Strategy & Pre-study
We have an extensive experience in how to create and run profitable loyalty programs and customer relationships. We can provide strategic and operational advice for new and existing loyalty programs in order to maximize the profitability for the program owner and the perceived added value for the customers / members. Loyalty programs are about analyzing and utilizing customer data, the digital gold, in a value-creating way and we can assist throughout the whole process.
Design & UX
Our team has a wide experience in creating digital user experiences and world-class interfaces.
IT & Development
We create modern and intuitive loyalty programs, integrating them seamlessly with any APIs while fulfilling the rigorous requirements for information security.
Member Database & Transactions Management
Transaction transfers from the customer's cash register and / or CRM systems to the loyalty platform are scheduled via FTP or managed in real-time through web services. Awardit can also accept files that are emailed manually but an automated process is always preferred. Personal information and similar data can also be updated via external databases.
Awardit provides a network of partners aiming to increase the added value of the loyalty programs. Through the partner network, we can provide merchant-funded reward models, card-linking and discounted offers from hundreds of external partners.
Procurement & Supplier Management
Pick and choose from our standard assortment and put together a customized rewards selection for your loyalty solution. We carry a large number of exciting products from well-known brands.
Warehouse & Logistics
We handle the warehousing of products as well as the picking, packing and dispatching of orders placed in your loyalty program through our integrated logistics center.
Sales & Marketing
We have more than 15 years of experience in customer and employee loyalty. Your dedicated project manager takes care of everything that has to do with strategy, communication, onboarding, and more.
By letting us take on the role as the legal seller in your loyalty project, you avoid handling legal responsibility, payment flows and integrations with business systems, as well as VAT and customs management.
Our customer service department helps your customers with product or order questions, return handling and possibly other questions they have via mail, chat or phone.
Want to start working with loyalty program without having to get multiple subcontractors and keep on with costly and complex integrations?
Read more about how we help SAS to generate customer loyalty with a total point redemption solution, or how we integrated loyalty-generating offers and added value into the customer journey of the energy company E.ON.